Returns Policy
Returns Policy
Cancelling your order
You may cancel your order for any item purchased from Aria Boutique, for a full refund. This does not apply to items that cannot be returned for hygiene reasons. You must inform us via email or in writing within 7 days clearly stating your order number.
For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched.
If however your order has already been shipped, you will need to return the order to us at the address below.
Returning an item
If you are not completely satisfied with your purchase, please email us at info@ariaboutique.co.uk. Please let us know the reason you are returning the item or items and we will issue you with a returns number. The item or items should be returned to us in their original condition complete with all labels & tags within 7 days of receipt. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons. Aria Boutique is not responsable for any return costs.
Exchange an item
Please follow the 'Return an Item' procedure for the return of the item that you would like to exchange. You can purchase the new item at any time as a separate transaction.
Please be advised: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Damaged Item
If the item you received is damaged in any way, please contact us quoting your order number, your name and address, details of the product and the reason for the return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
If you receive an incorrect item.
Please contact us quoting your order number, your name and address, details of the product we will then advise on how to proceed with the return.
You have purchased an item online and is no longer in stock
If for any reason you have purchased an item online and it is no longer in stock as it has been sold in store on the same day. We will issue you with a full refund immediately.
This returns policy does not affect your statutory rights.
Help to ensure the quality of our products.
When trying on items of clothing please leave the labels on. Ensure that you are not wearing a perfume or a deodorant which may leave marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
To return an item, please enclose your receipt with the item and return to:
Aria Boutique
42 Front Street
Cleadon Village
Sunderland
SR6 7PG